Privacy Policy

1. Who we are

RentHour Marketplace is operated by Prem Rawat, based in Faridabad, Haryana, India, with office at B-51, Sector 50, Faridabad, Haryana 121001. We act as the data controller for personal data processed under this policy, except where we explicitly state that another party acts as an independent controller.

For privacy matters, you can contact us at privacy@renthour.in.

2. Scope of this policy

This policy applies when you browse listings, create an account, post or manage listings, message other users, purchase paid features, contact support, or otherwise interact with our Services.

Marketplace Disclaimer

We are a user-to-user marketplace platform. We do not own, inspect, guarantee, or complete transactions between users. We are not responsible for transaction outcomes, product quality, delivery failures, user-to-user disputes, or any direct or indirect damages arising from deals made through the Services.

User Responsibility

Users are responsible for verifying each other before any payment, rental, purchase, or handover. This includes verifying identity, listing accuracy, ownership, documentation, condition, and legitimacy of the transaction.

User Identity Disclaimer

We do not guarantee the identity, authenticity, or reliability of any user, even where optional verification or KYC features are used.

3. Data we collect

Depending on your activity, we may collect the following categories of data:

• Account and identity data: name, email address, phone number, login credentials, account identifiers, and profile details.
• Listing and transaction data: listing title, description, category, images, pricing, location details, booking or purchase context, and related records.
• Communication data: messages sent via in-app chat, customer support requests, and related communication logs.
• Technical and usage data: IP address, browser type, device identifiers, app events, page views, interaction data, and approximate geolocation derived from technical signals.
• Payment and billing data: payment method metadata, billing records, invoices, and fraud-prevention signals. We do not store full card numbers.
• Optional verification data: documents or verification details if you choose optional account or listing verification features (where available).

Verification/KYC (optional)

Where available, you may voluntarily use verification/KYC features to improve trust and reduce fraud risk. This may include identity documents, selfie/live photo checks, or business verification details. We process this data only for verification, security, and compliance purposes.

4. Why we process your data

We use personal data to:

• create and manage user accounts, authentication, and security checks;
• publish, rank, and show listings relevant to your searches and location;
• enable user-to-user communication and transaction workflows;
• review reports and support dispute handling workflows;
• process payments, prevent fraud, and enforce platform policies;
• improve platform performance, reliability, and product features;
• send service notifications and, where permitted, marketing communications;
• comply with legal obligations and respond to valid legal requests.

5. Legal bases for processing

Where applicable law requires a legal basis, we process personal data under one or more of the following grounds:

• performance of a contract with you;
• legitimate interests (for example, platform security and service improvement);
• your consent (for specific optional features and marketing where required);
• compliance with legal obligations.

6. Who we share data with

We may share personal data with:

• service providers (hosting, analytics, communications, support, security);
• payment processors and anti-fraud partners;
• integration partners you choose to connect with (if any);
• group companies and affiliates where needed to operate our Services;
• authorities and regulators when required by law;
• potential acquirers or successors in business transfers, subject to appropriate confidentiality safeguards.

We do not sell your personal data as a standalone data product. Where advertising or personalization technologies are used, they operate under the controls and disclosures described in this policy.

7. International data transfers

Your data may be processed outside your country. When we transfer data across borders, we use legally recognized safeguards such as contractual protections, access controls, and technical protections (including encryption and pseudonymisation where suitable).

8. Data retention

We retain personal data only as long as needed for the purposes described in this policy, including legal, tax, fraud-prevention, audit, and dispute-resolution needs. Retention periods vary by data type and applicable obligations.

9. Security measures

We implement appropriate technical and organizational controls designed to protect personal data, including encryption in transit, restricted access, monitoring, incident response practices, and periodic security reviews.

No internet transmission or storage system can be guaranteed 100% secure. We encourage you to protect your account credentials and notify us promptly about any suspected unauthorized access.

10. Your privacy rights

Subject to your local law, you may have rights to:

• access personal data we hold about you;
• correct inaccurate or incomplete data;
• delete data in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request data portability where applicable;
• lodge a complaint with your local data protection authority.

Account Deletion and Data Removal

You can request account deletion and data removal by contacting us at privacy@renthour.in. Where available, you may also use account settings to submit a deletion request.

After verification of your request, we will deactivate your account and delete or anonymize personal data as required by applicable law. We may retain limited data for legal compliance, fraud prevention, safety, tax/accounting, and dispute records.

To request deletion or exercise your rights, contact us at privacy@renthour.in. We may need to verify your identity before fulfilling certain requests.

11. Cookies and similar technologies

We use cookies and related technologies for authentication, security, analytics, performance, and personalization. We and our third-party analytics and advertising partners may use cookies, pixels, and similar technologies to measure usage, understand campaign effectiveness, and improve relevance of content and ads.

You can control cookies through browser settings and device controls. Disabling some cookies may impact site functionality.

12. Children's privacy

Our Services are not intended for children below the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal data from children who are not legally permitted to use the Services.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other appropriate means.

14. Contact us

For privacy questions, requests, or complaints, contact us at privacy@renthour.in.

Dispute Handling

We may assist by reviewing reports, facilitating communication, or restricting accounts that violate our policies. However, we are not a party to user-to-user transactions and are not liable for losses, damages, or claims arising from disputes between users.

Mailing address: Prem Rawat, B-51, Sector 50, Faridabad, Haryana 121001, India

You can return to the marketplace at /home.